StaysZen values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how it is used, and the measures taken to safeguard it.

Information We Collect: We may collect the following types of personal and non-personal data when you inquire about or use our property management and real estate rental services:

• Personal Information: Name, phone number, email, rental preferences, payment details, mailing address, and government-issued identification (if required for lease agreements).

• Communication Data: Call recordings (when notified), emails, SMS correspondence, and customer service interactions.

• Transaction Data: Payment history, lease agreements, rental terms, and deposit records.

• Technical Data: IP address, device information, browsing behavior on our website, and cookies for analytics and service improvements.

How We Use Your Information: Your information is used for the following purposes:

• Processing rental inquiries, lease agreements, and property transactions.

• Providing customer support, responding to service requests, and maintenance coordination.

• Enhancing service offerings, analyzing customer behavior, and improving user experience.

• Preventing fraud, ensuring security, and complying with legal obligations.

• Sending updates, property listings, promotions, and other service-related communications.

Sharing of Information: We do not sell or rent your personal data. However, we may share it with:

• Service Providers: Property maintenance teams, financial institutions for payment processing, and IT service providers.

• Legal Authorities: When required by law, legal process, or regulatory obligations.

• Business Transfers: In the event of a merger, acquisition, or business restructuring.

Messaging Services:

• Text ZEN to opt-in to messaging services and receive updates, property listings, and promotions.

• Text STOP to opt-out at any time. Standard messaging rates may apply.

• Your consent to receive messages remains valid until revoked.

Data Security Measures:

• We employ industry-standard encryption, secure servers, and restricted access policies to protect your data.

• Sensitive payment and personal data are securely stored and transmitted.

• We regularly review and update security protocols to mitigate risks.

Data Retention Policy:

• Personal data is retained only as long as necessary for business operations, legal requirements, and regulatory compliance.

• When no longer needed, data is securely deleted or anonymized.

Your Rights & Choices: You have the right to:

• Request access to or correction of your personal data.

• Withdraw consent and opt-out of communications.

• Request deletion of your data, subject to legal obligations.

To exercise your rights, contact us at info@stayszen.com. We will process requests in accordance with applicable laws.

Changes to This Policy: We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Significant changes will be communicated via our website or direct notifications.

For any privacy-related concerns, please contact us at the email above.